FAQs

FAQS

Here are answers to some common questions. 
  • How much do your products cost?

    For pricing information, please give us a call at: 503-597-8895.

  • Are custom designed units more expensive than non-custom units?

    Surprisingly, no!

    The reason being, often times our custom designs become part of our standard inventory.  As such, we absorb a lot of the added design costs up front in order to better serve other clients in the future.

  • What type of payment methods do you accept?

    Our current preferred payment method is a check.  However, we are in the process of adding the ability to pay using credit cards.   

  • What is your return policy and warranty?

    We offer a 30 day full refund (excluding shipping) period on all non-custom storage units that have not been installed.  Once installed, all units include a limited lifetime warranty for any defects or damages that occur during intended/normal use. 

  • Do you have any printable brochures?

    Absolutely!  Each of our units has its own pdf specification sheet that you can find by following the blue links titled, "Details" located at the end of each unit's description.  

  • Is there any assembly required?

    In order to make shipping a lot easier and less costly, most of our units DO require a small amount of assembly.  Detailed easy-to-follow instructions are included with each unit and of course we're also happy to assist via phone or email as well.  

  • What is the lead time on in-stock units?

    In-stock units usually ship within two weeks after receiving payment.

  • What is the lead time on custom units?

    The complexity of each custom unit plays a large role in its lead time.  We work with you every step of the way to ensure that each design meets your requirements before building each unit.  The average design and build takes approximately 30 days.  

  • Do you provide assembly or installation services?

    Yes!

    As a Thank You to all of our clients located within a 100 mile radius of Portland Oregon, we provide FREE delivery, assembly, and installation of all free-standing units; and free delivery and assembly of all wall-mounted units (unfortunately, we are unable to install our wall-mounted units because we are not currently a licensed construction contractor).

Talk to us today!

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